Microsoft gives out Cash Money

Written by Dan Zuccarelli

Tuesday, 21 November 2006 06:10

Last month my 360 got owned by Saints Row, flashing the "Red Ring o Death". After talking to customer support, I had to send the console in for repair, and pay $139.00 to get it done. Dammit, nothing like sitting down to play a game after work on a Sunday night and end up being out $140.

But Wait!

In between paying the fee and getting my console back, Microsoft changed their repair policy and decided to cover the first run of 360's. So I was told I'd be getting a check back in the mail. And lo and behold, I got it today!

With the following little note attached:

Dear Xbox Repair Customer:
Upon further review of internal repair data, it has come to our attention that the Xbox 360 console you previously paid to repair is qualified for a free out of warranty repair. Attached is a check to reimburse you for this matter.
We apologize for any inconvenience. If you have an questions, please call 1-800-4MY-XBOX.
Best Regards,
Xbox Customer Service

It should be said that Microsoft really stepped up and did the right thing here. By taking responsibility for the problems and refunding peoples repair fees, the leave people with a much better feeling about the console in general.

Comments (6) Add Comment

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written by greshkov, November 21, 2006

they're hitting their stride. if five years ago you would have told me that sony would make things that weren't user friendly, and basically allow execs to piss off ever cutomer, and that microsoft would make a user friendly system and have good customer relations, i would have laughed at you.

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written by Will, November 21, 2006

Why doesn't the site look pretty any more?

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written by Will, November 21, 2006

And where did the rest of my comment go? I also congratulated you on your cheque! And I Praised the sprites... Oh, I used less-than-three for hearts; let's see if that breaks it

I

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written by Will, November 21, 2006

Yeah, damn! It *does* curtail your comment after a less-than! QQ

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written by danzuke(NetPhantom), November 21, 2006

I'll look into why it's cutting off the comments, I know you can use basic html so it's probably messing it up there.

Sorry you don't like the new site smilies/sad.gif

I know it's a pretty drastic change but there were a few things about the old version that needed to change. The header was a copyrighted image, and the grey on black text was troublesome for some people to read. I'm still tweaking things, and if you have any suggestions, I'd love to hear them. I'm open to any and all ideas! \n This e-mail address is being protected from spambots. You need JavaScript enabled to view it '> This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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written by Will, November 21, 2006

Ahhhh so my attempts at drawing a heart are now going to make your page not validate as I'm opening tags everwhere! Muhaha! I see.

I suppose the only way to make less-than-three work is to change all tag things into the HTML code for it; or for me to just use html code for it. <3 <3 !!

Sucks that it was a copyrighted image.. I liked it! Just take a bunch of screenies from old games (like Keen or Cosmo or VGA Miner http://www.psp-programming.com/jsharrad/minerpsp) and make them into a panorama. That'd be awesome!